Refund & Cancellation Policy
Last Updated: 29 August 2026
At Wander Hopper, we understand that travel plans can sometimes change. This Refund & Cancellation Policy explains the cancellation charges, refund process and applicable conditions for tours, travel packages, transportation, accommodation and other travel services booked through us.
By making a booking or payment with Wander Hopper, the customer agrees to this policy.
1. Booking & Advance Payment
All bookings are subject to availability and confirmation.
A booking is confirmed only after the required advance/payment has been received and the booking has been confirmed by Wander Hopper.
The advance amount paid towards a booking may be used to secure transportation, hotel accommodation, activities and other travel services.
Once payments have been made to third-party suppliers, the recoverable refund may depend on their individual cancellation policies.
2. Customer Cancellation
If a customer wishes to cancel a confirmed booking, the cancellation request must be submitted to Wander Hopper in writing through our official communication channel.
Cancellation charges will be calculated from the date on which the cancellation request is received.
General Cancellation Charges
| Cancellation Before Departure | Cancellation Charge |
|---|---|
| 30 days or more | 10% of booking amount |
| 15–29 days | 25% of booking amount |
| 7–14 days | 50% of booking amount |
| Less than 7 days | 75% of booking amount |
| Within 48 hours | 100% of booking amount |
| No Show | 100% of booking amount |
Note: The above is our general cancellation structure. Specific tours, fixed departures, hotels, flights, activities and special promotional packages may have different cancellation terms. The cancellation policy communicated with the particular booking will prevail.
3. No Show
A customer who does not report at the designated departure location and time may be treated as a No Show.
In case of a No Show:
No refund will normally be provided.
The customer will not be entitled to a refund for unused hotel nights, transportation, meals, sightseeing or activities.
Any additional cost incurred to rejoin the tour will be borne by the customer.
4. Late Arrival or Early Departure
If a traveller:
Arrives late at the departure point,
Misses the scheduled transportation,
Joins the tour after its scheduled departure, or
Leaves the tour before completion,
no refund will normally be provided for the unused portion of the package.
Any additional transportation or accommodation required due to such circumstances will be at the customer’s own expense.
5. Cancellation by Wander Hopper
Wander Hopper may cancel, postpone or modify a tour in exceptional circumstances, including:
Severe weather conditions
Natural disasters
Government restrictions
Road closures
Safety or security concerns
Transportation disruptions
Insufficient operational feasibility
Any other circumstances beyond our reasonable control
Where a tour is cancelled by Wander Hopper, we will make reasonable efforts to provide an alternative date, alternative arrangement or applicable refund, depending on the circumstances and amounts recoverable from service providers.
6. Weather & Force Majeure
No refund is automatically guaranteed when a trip is affected by circumstances beyond the control of Wander Hopper, including:
Heavy snowfall
Landslides
Floods
Heavy rainfall
Road blockages
Natural disasters
Government orders
Strikes
Political disturbances
Acts of terrorism
Epidemics/pandemics
Transportation disruptions
Any other Force Majeure event
Wander Hopper will make reasonable efforts to assist travellers and provide alternative arrangements wherever possible.
Any refund or credit will depend upon the amount actually recovered from hotels, transport operators, activity providers and other suppliers after applicable deductions.
7. Partial Use of Package
Once a tour has commenced, no refund will normally be provided for services that are voluntarily not used by the customer.
This includes:
Unused hotel nights
Missed meals
Missed sightseeing
Unused transportation
Missed activities
Voluntary early departure
Personal decision to skip any part of the itinerary
8. Hotel Cancellation
Hotel cancellation charges depend upon the cancellation policy of the respective hotel/property.
If a hotel has already charged a cancellation amount or the booking is non-refundable, Wander Hopper may not be able to provide a refund for that portion of the booking.
In case an alternative hotel is provided due to availability or operational reasons, the refund or price difference, if any, will be handled according to the applicable booking terms.
9. Transportation Cancellation
Transportation bookings, including Tempo Traveller, Traveller, bus, taxi and other vehicles, may involve advance commitments with transport operators.
Cancellation charges may therefore apply depending on the date of cancellation and the operator’s terms.
Once a vehicle has departed or the customer fails to report for departure, the transportation amount may become fully non-refundable.
10. Promotional & Discounted Packages
Special promotional packages, flash sales, discounted tours, contest vouchers and fixed-departure offers may have separate cancellation and refund conditions.
Unless specifically stated otherwise at the time of booking, discounted or promotional fares may be subject to higher cancellation charges and may be non-refundable after a specified period.
11. Payment Gateway Charges
Payment gateway charges, transaction charges, convenience fees or other processing charges, where applicable, may be non-refundable.
The refundable amount will be calculated after deducting applicable cancellation charges and non-refundable payment/service charges.
12. Refund Processing
Where a refund is approved:
The refundable amount will be calculated according to the applicable cancellation policy.
Refunds will generally be processed to the original payment method used for the booking.
Refund processing may take approximately 7–15 working days after approval, depending on the payment gateway, bank or payment provider.
The actual time taken for the amount to appear in the customer’s account may vary depending on the bank/payment provider.
13. Refund Request
To request a cancellation or refund, the customer should contact Wander Hopper through the official contact details provided on our website.
The request should include:
Booking/reference number
Customer name
Contact number
Tour/package name
Date of departure
Reason for cancellation
Payment details/reference, if required
Refund requests without sufficient booking information may take additional time to process.
14. Third-Party Services
Wander Hopper may use third-party service providers such as hotels, airlines, transport operators, activity providers and other travel suppliers.
Where a third-party provider has a non-refundable or separate cancellation policy, that policy may apply to the relevant portion of the booking.
Wander Hopper will communicate applicable supplier restrictions to the customer wherever reasonably possible.
15. Disputes Regarding Refunds
If a customer has any concern regarding a cancellation or refund calculation, they should contact Wander Hopper first so that the matter can be reviewed.
Refund calculations will be based on the confirmed booking terms, payment records, cancellation date and applicable supplier policies.
16. Policy for Exceptional Cases
Wander Hopper may consider exceptional refund or rescheduling requests on a case-by-case basis.
Approval of any exception is entirely dependent on the circumstances, supplier recovery and operational feasibility and should not be treated as a change to our standard cancellation policy.
17. Acceptance of Policy
By making a booking or payment with Wander Hopper, the customer confirms that they have read, understood and accepted this Refund & Cancellation Policy.
Wander Hopper reserves the right to update this policy from time to time. The latest version published on this page will apply to future bookings.
Contact Us
Wander Hopper
Website: wanderhopper.in
Email: Contactus@wanderhopper.in
Phone: 9569264051
For cancellation or refund-related queries, please contact us with your booking/reference number.
