Terms & Conditions
Last Updated: 29 August 2026
Welcome to Wander Hopper. These Terms & Conditions govern your use of the Wander Hopper website and the booking of tours, travel packages, transportation, accommodation and other travel-related services offered through us.
By accessing our website, making an enquiry, making a booking or making any payment towards a tour/package, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About Wander Hopper
Wander Hopper is a travel and tour service provider offering group tours, customized tours, holiday packages, transportation and other travel-related services.
For certain services, Wander Hopper may arrange services through independent third-party suppliers such as hotels, transport operators, airlines, activity providers, guides and other local service providers.
2. Booking & Confirmation
All bookings are subject to availability and confirmation.
A booking will be considered confirmed only after the required advance/payment has been received and confirmation has been communicated by Wander Hopper.
Payment of an advance amount does not automatically guarantee confirmation until the booking is confirmed by Wander Hopper.
Customers are responsible for providing accurate details including name, age, contact number, ID details and other information required for booking.
Any incorrect information provided by the customer may result in additional charges or cancellation of services, for which Wander Hopper shall not be responsible.
The person making a booking on behalf of other travellers confirms that they have the authority to accept these Terms & Conditions on behalf of all travellers included in the booking.
3. Payment Terms
The advance amount required for a booking will depend upon the tour/package and will be communicated at the time of booking.
The remaining balance must be paid within the timeline specified by Wander Hopper.
Certain tours, hotels, transport services, peak-season bookings or special offers may require full payment in advance.
A booking may be cancelled if the required payment is not received within the specified deadline.
Any payment gateway, banking or transaction charges, wherever applicable, may be non-refundable.
Prices may vary depending upon availability, season, hotel rates, transportation costs, taxes, fuel prices, permits and other supplier charges.
4. Tour Price & Inclusions
The inclusions and exclusions of each tour are specifically mentioned in the respective package itinerary or quotation.
Unless specifically mentioned, personal expenses such as laundry, room service, tips, shopping, extra meals, beverages, entry tickets, activities and other personal expenses are not included.
Any service not specifically mentioned under “Inclusions” shall be considered excluded.
Hotel room categories, vehicle types, activities and other services will be provided as mentioned in the confirmed booking, subject to availability.
5. Itinerary Changes
Wander Hopper reserves the right to modify, alter, rearrange or change any part of the itinerary when reasonably necessary due to:
Weather conditions
Road conditions
Natural calamities
Government restrictions
Local authority restrictions
Traffic or transportation issues
Safety or security concerns
Hotel or supplier availability
Any other circumstances beyond the reasonable control of Wander Hopper
Where possible, Wander Hopper will try to provide an alternative arrangement of a similar nature.
No refund shall automatically be payable for itinerary changes caused by circumstances beyond Wander Hopper’s reasonable control.
6. Transportation
Transportation will be provided according to the vehicle type mentioned in the confirmed package.
Vehicle allocation may be changed to another vehicle of similar category depending on operational requirements.
Travellers are required to follow the instructions of the driver and tour captain/coordinator.
The vehicle cannot be used for activities outside the agreed itinerary without prior approval.
Travellers are responsible for their personal belongings carried inside the vehicle.
7. Hotel Accommodation
Hotel accommodation will be provided according to the category mentioned in the confirmed package.
Hotel names may be changed to another property of similar category where required due to availability or operational reasons.
Early check-in and late check-out are subject to hotel availability and may involve additional charges.
Hotel-specific rules, security deposits, damage charges and other applicable policies shall be followed by the traveller.
Wander Hopper shall not be responsible for services, facilities or deficiencies directly caused by the hotel or its employees, except to the extent required by applicable law.
8. Cancellation Policy
All cancellations must be communicated to Wander Hopper in writing through the official communication channel.
Cancellation charges will be calculated from the date on which the written cancellation request is received.
Unless a different cancellation policy is specifically mentioned for a particular package, the following general cancellation structure may apply:
30 days or more before departure: 10% cancellation/processing charge
15–29 days before departure: 25% cancellation charge
7–14 days before departure: 50% cancellation charge
Less than 7 days before departure: 75% cancellation charge
Within 48 hours / No Show: 100% cancellation charge
Important: Certain hotels, transport operators, flights, activities, special events, peak-season bookings and promotional/fixed-departure tours may have different or stricter cancellation policies. In such cases, the specific policy communicated at the time of booking will prevail.
9. No Show & Missed Departure
If a traveller fails to report at the designated departure point/time, the booking may be treated as a No Show.
No refund shall normally be provided for a No Show.
If a traveller joins the tour late or leaves the tour early, no refund shall be payable for unused transportation, accommodation, meals, activities or sightseeing unless a refund is specifically approved by Wander Hopper.
Travellers are responsible for reaching the departure point on time.
10. Cancellation Due to Weather or Unforeseen Circumstances
Travel may sometimes be affected by circumstances beyond the control of Wander Hopper, including severe weather, landslides, road closures, government restrictions, natural disasters, strikes, civil disturbances or other Force Majeure events.
In such situations, Wander Hopper will make reasonable efforts to provide alternative arrangements wherever possible.
Any refund, credit note or adjustment will depend upon the amount actually recoverable from hotels, transport operators, activity providers and other suppliers after deducting applicable charges.
11. Refund Policy
Refunds, where applicable, will be processed according to the applicable cancellation terms and the amount recoverable from the respective service providers.
No refund shall normally be provided for partially or completely unused services after commencement of the tour.
No refund shall be provided for voluntarily missed sightseeing, meals, activities, transportation or accommodation.
Payment gateway and transaction charges may be non-refundable.
Refund processing time may vary depending upon the payment method and service provider.
Refunds will generally be made to the original payment method used for the booking, subject to applicable payment-system procedures.
12. Activities & Adventure Services
Certain tours may include activities such as trekking, river activities, camping, paragliding, skiing, rafting, amusement activities or other adventure experiences.
Travellers participate in such activities at their own risk and must follow all safety instructions issued by the activity operator.
Where an activity is operated by a third-party provider, the provider’s own terms, safety rules and cancellation policies may also apply.
13. Personal Belongings
Travellers are responsible for their own luggage, valuables, electronic devices, documents, cash and personal belongings.
Wander Hopper shall not be responsible for loss, theft or damage to personal belongings unless such liability cannot legally be excluded.
14. Traveller Responsibilities
Travellers must:
Carry valid government-issued identification and other required documents.
Follow local laws and regulations.
Follow instructions provided by the tour captain, driver, hotel and activity operators.
Behave respectfully towards fellow travellers, staff and local communities.
Avoid damaging hotel, vehicle or other property.
Inform Wander Hopper in advance about any special requirements that may affect the tour.
Any damage caused to hotel, vehicle or other property by a traveller may be recoverable from that traveller.
15. Health & Fitness
Travellers are responsible for determining whether they are physically fit to participate in the selected tour and activities.
Certain destinations may involve trekking, high altitude, long road journeys, cold weather or physically demanding activities.
Travellers should consult an appropriate medical professional where necessary before undertaking physically demanding travel.
16. Travel Documents
It is the traveller’s responsibility to carry all required documents, including valid identification, permits, visas, tickets and other documents required for the journey.
Wander Hopper shall not be responsible for losses arising from missing, invalid or incorrect travel documents supplied by the traveller.
17. Third-Party Service Providers
Wander Hopper may arrange services provided by independent third parties, including:
Hotels
Airlines
Bus/Tempo Traveller/Taxi operators
Activity operators
Guides
Restaurants
Local transport providers
Other travel suppliers
Such suppliers may have their own terms, conditions and cancellation policies.
Wander Hopper will make reasonable efforts to select reliable service providers but does not directly control their day-to-day operations.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Wander Hopper shall not be liable for losses arising from circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Severe weather
Road closures
Government restrictions
Strikes
Delays
Traffic
Acts of third-party service providers
Loss of personal belongings
Changes in transportation schedules
Hotel operational issues
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Website Information
Wander Hopper makes reasonable efforts to ensure that information, prices, photographs, itineraries and descriptions displayed on the website are accurate.
However, photographs and descriptions may be illustrative and actual hotels, rooms, vehicles, routes or facilities may vary depending on availability and operational circumstances.
Wander Hopper reserves the right to correct errors, update information and modify prices or package details before booking confirmation.
20. Promotional Offers
Promotional offers, discounts, coupons and special prices may be subject to additional terms.
Unless specifically stated otherwise, promotional offers:
May be available for a limited period.
May be applicable only to new bookings.
May not be combined with other offers.
May be subject to availability.
May have separate cancellation/refund conditions.
21. Website Usage
Users agree not to:
Misuse the website.
Attempt unauthorized access to the website or its systems.
Upload malicious software or harmful content.
Copy or reproduce website content without permission.
Use the website for fraudulent or unlawful purposes.
Wander Hopper reserves the right to restrict or terminate access to users who violate these conditions.
22. Intellectual Property
All logos, brand names, photographs, graphics, designs, text, videos and other content published on the Wander Hopper website are protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed or commercially used without prior written permission from Wander Hopper.
23. Privacy
Your use of the Wander Hopper website is also subject to our Privacy Policy.
By submitting your information through our website, you consent to its use for booking, communication, customer support and other purposes described in our Privacy Policy.
24. Changes to Terms & Conditions
Wander Hopper reserves the right to update or modify these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date.
25. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with these Terms & Conditions or services provided by Wander Hopper shall be subject to the jurisdiction of the competent courts in Jammu & Kashmir, India, unless otherwise required by applicable law.
26. Contact Us
For questions regarding these Terms & Conditions, bookings or cancellations, please contact:
Wander Hopper
Website: wanderhopper.in
Email: contactus@wanderhopper.in
Phone:9569264051
By making a booking with Wander Hopper, you confirm that you have read, understood and accepted these Terms & Conditions.
